Last Updated: (12/05/2025)

At Elevate Medical Spa, appointment time is reserved specifically for you. Because we operate by scheduled treatment time (and often prepare product, rooms, and staff in advance), we require adequate notice for changes. By booking an appointment, you agree to the following policies.

Cancellation & Rescheduling

24+ hours notice: No fee

Less than 24 hours notice: $75 fee

No-shows (including same-day cancellations): $150 fee

Late Arrival Policy

Out of respect for other scheduled patients and provider time, late arrivals of 15 minutes or more may be required to reschedule. Rescheduled appointments due to late arrival will be considered a same-day cancellation and incur a $150 fee.

Credit Card on File & Authorization to Charge

A valid credit card is required to reserve any appointment. By booking, you authorize Elevate Medical Spa to charge your card for late cancellations/reschedules, no-shows, and forfeited deposits (when applicable). 

Charges are processed the same day the missed appointment occurs or when the cancellation is confirmed.

Deposits

Certain appointments require a non-refundable deposit or pre-payment to reserve your time.

Deposits are applied toward your service on the day of treatment.

Deposits may be transferred two times only to a new appointment date if rescheduled with proper notice (24+ hours).

If an appointment is rescheduled more than twice, canceled outside the required notice window, or results in a no-show, the deposit is forfeited.

Deposits must be used within 90 days of the original scheduled appointment date. Unused deposits after 90 days will expire and are forfeited.

Deposits are non-refundable under any circumstance.

Policy Acknowledgment

Booking an appointment confirms you have read and agreed to this policy.